How do I grant Contrast access to my account for real time assistance?

Question

How do I grant Contrast access to my account for real time assistance?

Answer

Contrast operates under the principle of least privilege / need-to-know and role-based access (RBAC). The ability to access customer data, either through account assumption or direct membership of your organisation, is controlled by you.

Short-Term Access

Short-term access to an account can be provided by enabling impersonation for your organisation. You can find details on this here: Impersonation. Once enabled, impersonation will remain possible for 24 hours or until manually disabled.

Longer-Term Access

If you're comfortable for a member of the Contrast team to access your account for a longer period of time, please open a ticket with our Support team via the Submit a Ticket button at the top of this page, or by emailing us at support@contrastsecurity.com. We'll need to know:

• Who within Contrast is being approved access?

• How long is the access required for? Default: 1 week

• What level of access is required? Default: View role for all apps

An example request for temporary access can be found below:

Please provide temporary access to the Gringotts Contrast account for Remus Lupin.
Optional: We are having extensive issues with onboarding and PSSA engagement within our account is required short-term to troubleshoot and provide in-instance training. Temporary access will allow for faster resolution of our core challenges.
Timing: Provide access for a 2 weeks starting on October 23, 2022.

Alternatively, if permanent access is required:

Please provide permanent access to the Gringotts Contrast account for Minerva McGonagall.
Optional:We have purchased Enterprise level support and have daily training/troubleshooting sessions with our PSSA, Minerva McGonagall.

These users will be added to your organisation as Guest users. You can remove them at any time by going to Organisation Settings > Users and selecting the delete icon next to their entry.