How do I grant Contrast access to my account for real time assistance?

Question

How do I grant Contrast access to my account for real time assistance?

Answer

Contrast operates under the principle of least privilege / need-to-know and role-based access (RBAC). The ability to access customer data, either through account assumption or direct membership of your organisation, must be approved in writing.

If you're comfortable for a member of the Contrast team to access your account, please open a ticket with our Support team via the Submit a Ticket button at the top of this page, or by emailing us at support@contrastsecurity.com. We'll need to know:

• Who within Contrast is being approved access?

• How long is the access required for? We'll provide access for 24 hours by default.

An example request for temporary access can be found below:

Please provide temporary access to the Gringotts Contrast account for Remus Lupin.
Optional: We are having extensive issues with onboarding and PSSA engagement within our account is required short-term to troubleshoot and provide in-instance training. Temporary access will allow for faster resolution of our core challenges.

Timing: Provide access for a week starting on April 22, 2022.

Alternatively, if long-term access is required:

Please provide permanent access to the Gringotts Contrast account for Minerva McGonagall. We have purchased Enterprise level support and have daily training/troubleshooting sessions with our PSSA, Minerva McGonagall.

Access Type: Allow Minerva account assumption privileges.