|Main Product Category||Administration|
|Sub Category||Access Control|
How do I grant Contrast access to my account for real time assistance?
Contrast operates under the principle of least privilege / need-to-know and role-based access (RBAC). The ability to access customer data, either through account assumption or direct membership of your organisation, must be approved in writing.
If you're comfortable for a member of the Contrast team to access your account, please open a ticket with our Support team via the Submit a Ticket button at the top of this page, or by emailing us at firstname.lastname@example.org. We'll need to know:
Who within Contrast is being approved access?
How long is the access required for? We'll provide access for 24 hours by default.
An example request for temporary access can be found below:
Please provide temporary access to the Gringotts Contrast account for Remus Lupin.
Optional: We are having extensive issues with onboarding and PSSA engagement within our account is required short-term to troubleshoot and provide in-instance training. Temporary access will allow for faster resolution of our core challenges.
Timing: Provide access for a week starting on April 22, 2022.
Alternatively, if long-term access is required:
Please provide permanent access to the Gringotts Contrast account for Minerva McGonagall. We have purchased Enterprise level support and have daily training/troubleshooting sessions with our PSSA, Minerva McGonagall.
Access Type: Allow Minerva account assumption privileges.