Question
How do I grant Contrast access to my account for real time assistance?
Answer
Contrast operates under the principle of least privilege / need-to-know and role-based access (RBAC). The ability to access customer data, either through account assumption or direct membership of your organisation, is controlled by you.
Short-Term Access
Short-term access to an account can be provided by enabling impersonation for your organisation. You can find details on this here: Impersonation. Once enabled, impersonation will remain possible for 24 hours or until manually disabled.
Longer-Term Access
If you're comfortable for a member of the Contrast team to access your account for a longer period of time, please open a ticket with our Support team via the Submit a Ticket button at the top of this page, or by emailing us at support@contrastsecurity.com. We'll need to know:
-
Who within Contrast is being approved access?
-
How long is the access required for? Default: 1 week
- What level of access is required? Default: View role for all apps
An example request for temporary access can be found below:
Please provide temporary access to the Gringotts Contrast account for Remus Lupin.
Optional: We are having extensive issues with onboarding and PSSA engagement within our account is required short-term to troubleshoot and provide in-instance training. Temporary access will allow for faster resolution of our core challenges.
Timing: Provide access for a 2 weeks starting on October 23, 2022.
Alternatively, if permanent access is required:
Please provide permanent access to the Gringotts Contrast account for Minerva McGonagall.
Optional:We have purchased Enterprise level support and have daily training/troubleshooting sessions with our PSSA, Minerva McGonagall.
These users will be added to your organisation as Guest users. You can remove them at any time by emailing us at support@contrastsecurity.com with the names of the users to be removed.
<%= heading %>