Targeted Maintenance: MySQL for RDS Upgrade

  • Updated

30th December 2021

As per our published maintenance schedule, a targeted maintenance window for was announced.

Maintenance Window
The targeted maintenance window runs from 6:45pm UTC until 10:45pm UTC.

Why is this happening?
Following the incident communicated earlier this week, detailed here, Amazon advised that the MySQL for RDS instance in use by the Contrast SaaS service needs to be upgraded as soon as possible.

We anticipate no more than 10 minutes of downtime during this window.

Please see the following article for details on how the agents will behave during any downtime which does occur: How do the Contrast agents behave if the Contrast server is unavailable?

If you have any questions, concerns, or would like to discuss this issue further, please don’t hesitate to reach out to us at

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