|Agent Mode||Assess & Protect|
|Main Product Category||Contrast UI|
After configuring AD/LDAP authentication, you receive a 'User locked' message or are unable to login to the Contrast UI for any reason.
It's possible something went amiss during the configuration of AD/LDAP authentication. Alternatively, if logins were working previously with AD/LDAP we may not be able to reach your AD or LDAP server.
In order to access the UI to investigate further, it's possible to manually switch back to local database authentication with these steps:
- Open the auth.properties file from $CONTRAST_HOME/data/conf directory
- Modify authentication.mode
- Set to authentication.mode=db
- Restart the Contrast UI (TeamServer)
If you can't recall the username and password for your local user, please follow the steps here: Reset SuperAdmin
For further investigation into the cause of the authentication issues, please open a Support Ticket with your contrast.log from $CONTRAST_HOME/data/logs/contrast.log attached.