Support Bulletin: APP System Outage [RESOLVED]

  • Updated

Issued: January 24th 2024


We're reaching out to inform you of ongoing issues with logins and traffic going to


At 5:12 pm UTC, our platform monitoring detected issues processing traffic to the Contrast SaaS system hosted at

Contrast determined the cause and deployed a fix and as of 5:24 pm UTC, service was restored and the traffic was processed successfully.


During the course of the incident:


  • No other Contrast SaaS systems were impacted.
  • Agent traffic was not impacted.


  • The Contrast team continues to monitor the health of the service, and this incident is now considered resolved.
  • A retrospective will be held to determine what actions are needed to avoid a future recurrence.

If you have any questions, concerns, or would like to discuss this issue further, please don’t hesitate to reach out to us at

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